Yelly Writes

So what happened to that Tefal issue?

Nothing.

Tefal called me and I missed the call.  Tefal left me a message but I don’t think I’m going to call them.  I know that leaving a message was the only thing that they could do on that day.  But I never received anything else.  You’d think they’d try a different avenue to contact me.  But they didn’t.

The steam generator iron has gone to the bin and I am going to not pursue this whole thing with Tefal.  I wish that apart from the phone call, they had written to me to arrange a time to call again.  I realise that the onus to prove the fault is probably with me.  I really wished they tried a little harder to get in touch.  Maybe a second phone call.  That would have been ace.  Or even an email to say they’d tried to call but obviously missed me.  But as it is, telling me that I have to call number if I want to discuss things isn’t really helping me and my issue with the £150 steam generator iron that started burning my blouses and trousers after barely 6 months from date purchase.

Thanks Tefal.  But no thanks.  I’m moving on from this but I won’t stop telling people to stop investing in your steam generator irons.  They are just bad news.