Soooooooooo…I received a very interesting phone call yesterday afternoon. Last Friday I was on the receiving end of a hard sell cold call. Coming from a call centre background, I do have a few years of phone-based customer service experience and that phone conversation was particularly uncomfortable. So I wrote about the experience and put it out on social media.
Who should call me yesterday but the sales manager of the company because apparently one of their directors saw what I wrote about my experience. I got an apology and an acknowledgement that their agents should get training on the hard sell vs the soft cell. They asked me if I could take the post down because their company name was on it, with the caveat that my concerns would be taken into consideration when training their agents. So on the basis of that conversation, I am placing faith in that telephone conversation, that blog entry is now marked private. I hope they deliver on the soft skills training! I wouldn’t want anyone else to go through what I went through.
I didn’t think I should delete that blog entry because even if I’m the only one that sees the post from now on, it will remind me of the power of social media. It will remind me of how magnified one’s voice can be if channeled responsibly.